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PRIVACY POLICY

Last Updated: 15th May, 2024

 

This Privacy Policy explains how Care Keepers Hub ("we," "us," or "our") collects, uses, and shares information about you when you use our website (the "Site") and services (the "Services").

What Information Do We Collect?

We collect information you provide directly and automatically when you use our platform. Here's what we collect:

  • Directly Provided:

    • Name

    • Email address

    • Phone number

    • Postcode

    • Job details (Care Seekers)

    • Care details and availability (Care Providers)

    • Profile picture

    • References (optional)

    • Other profile details (optional)

  • Automatically Collected:

    • IP address

    • Device information

    • Browsing activity

    • Location data (with permission)

    • Information from cookies and similar technologies

How Do We Use Your Information?

We use your information to:

  • Provide and improve our Services

  • Connect Care Seekers with Care Providers

  • Verify information and background checks (with your consent)

  • Send you relevant communications (including marketing, with opt-out options)

  • Analyse user behaviour to improve the platform

  • Comply with legal requirements.

Sharing Your Information

We may share your information with:

  • Other users on the platform (profile and job posting details)

  • Third-party service providers (for background checks, analytics, etc.)

  • Law enforcement or legal authorities (if required by law)

  • Affiliates or subsidiaries (for related purposes)

  • In the event of a business transaction (merger, acquisition)

Your Choices and Control

We respect your privacy and provide options to control your information:

  • Opt-out of marketing emails ("Unsubscribe" link)

  • Manage your profile information and privacy settings

  • Request deletion of your registration (contact us)

Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect information from children.

Security

We implement security measures to protect your information from unauthorized access or disclosure. However, no website is completely secure.

Links to Other Websites

The Site may contain links to other websites with different privacy practices. We are not responsible for their practices.

Changes to this Privacy Policy

We may update this Privacy Policy. We will notify you of significant changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@carekeepershub.com.au or +61414918737.

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